Making the Booking
In order to book our services, we do require an email to confirm you wish to proceed. We will then email over confirmation and an invoice for your booking fee.
Please check the details on your invoice and ensure you have read and understood our Terms of Service.
Once the invoice is paid your booking will be confirmed and details of your online account will be emailed to you.
We will hold your date for 24 hours in order for you to make your booking fee payment.
Payments
Payments can be made via Bank Transfer, Credit/Debit Card and ClearPay.
The cost of your disco and required deposit is as indicated on the booking invoice and is non-negotiable.
The balance is due no later than 14 days prior to your event and payments are made via your online account.
Failure to pay any invoice from us on time will result in the cancellation of your booking.
Deposits
Upon receiving your booking confirmation, we will require a deposit to secure your date. This is at a rate of 25% of your total invoice.
Deposits paid are non-refundable under any circumstance.
Cancellations
Should you need to cancel your booking for any reason, this must be in writing either by post or email. We do not accept cancellations by telephone and any cancellation not made in writing will result in us still requiring full payment. Upon cancelling we will acknowledge the cancellation and remove your online account.
The following fees shall be payable by the Client in the event of cancellation:
Cancellation requests that have been submitted in line with the above terms, will be eligible for a refund minus the deposit paid.
Changes to your booking
Any changes you require must be made to ourselves in writing. Where additional fees may be charged we will let you know the costs and payment should be made in the usual way.
Changes on the day will be fulfilled as far as possible, however any additional fees must be met in cash on the day.
Any Extra time performed will result in a fee of £40 per half hour which must be paid in cash on the date. We reserve the right to refuse to play any extra time.
Planning your occasion
We encourage you to provide us with the details we require for your special occasion together with any requirements.
We insist that all information, and song choices are made via email or Facebook Messenger. Do feel free to contact us anytime with queries.
All information from yourself is required no later than 14 days prior to your occasion. Any changes after this time cannot be guaranteed.
Use of our Equipment
Our equipment is for the use of TEES BEAT Entertainment Limited staff only. Any third party wishing to use our equipment must contact us prior to the date and any fees paid within 14 days.
We will allow use of a microphone for speeches. We will not however tolerate any bad language or anything that may put our equipment at risk.
Any damage to our equipment as a result of negligence by yourselves, any member of your party, or third party will result in an invoice being sent for the market value of replacement of the damaged equipment, along with any hire charges incurred whilst a replacement is sought. This invoice must be paid within 7 days.
Unless booked prior, karaoke facilities will not be available in any form.
We reserve the right to refuse any person’s permission to use our equipment.
Certificates
Copies of and/or original Portable Appliance Testing (PAT) and Public Liability Insurance (PLI) certificates will be supplied to your venue free of charge. Should your venue require these please contact us so we can make arrangements with the venue.
Photography and Video
We may take digital photographs and/or video throughout your event for use on our website and further advertisements. Should you not wish any photographs and/or video to be taken, please inform us in writing prior to the event.
Complaints
In the unlikely event of a complaint this should be raised firstly with the DJ performing.
Should the solution prove inadequate please inform us within 7 days of your event via email and we will send a copy of our complaints procedure.
Should you wish to view our complaints procedure at anytime please contact us and this will be sent over to you.
Contact – complaints@teesbeat.co.uk
General
We operate a zero tolerance policy regarding abuse of staff, whether verbal or physical, actual or implied. In the event of any actual or threatened abuse, the DJ will turn the music down, and request that the matter is dealt with. The music will be left turned down for up to 10 minutes, and if the problem is not dealt with in that time, the DJ has the right to refuse to play on, and may pack up and leave. In such circumstances the full fee is still payable, and any damages or loss will be reclaimed from yourselves.
Food and beverage supplies are not required unless our performance is over 5 hours duration where we would need food and soft drinks (a sandwich will suffice).
We will not be responsible for any reduction in service or standards of service as a result of timing issues or constraints placed by yourself, venue or third party service provider.
Adequate safe and accessible car parking must be provided and any charges met by yourselves.
